Please select your question category

Its just like big school!

As a Pre-School

Simply book your photo week. Around a month before photo week we send your envelopes. Hand these out to parents along with the flyer and brochure describing the packages. Put the sample package in a high traffic area and advise parents of the dates. When parent return their envelopes store them securely and pass on to the photographer on photo day.

As a Parent

Once you receive an envelope fill it out and include cash or prepay online. Hand your envelope to a staff member FULLY COMPLETED preferably before photo day and dress your child in their best outfit on the day (not date) you nominate on your envelope. We'll take it from here, sit back and wait for photos to arrive. Ususally around six weeks.

If at all for any reason you are unhappy with your photos (this is rare if ever) you can request a refund or ask for a reshoot.

All our photos are printed on quality saturn paper by one of the best printers in Australia. The package is 26.5cmx 20.5cm (10"x8') in size. Each package is presented in a fantastic folder made from 160g card to protect and keep your prints safe forever. (excluding group only option).

Package A

Pack A

1/5x7, 2 wallet, 4 postcard (including 2 black and white),1 bookmark, 2/6x4 and 1/10x8 portrait images along with a named group photo. 

Package B

Pack B

1/5x7, 2 wallet, 1 bookmark and a group photo. If you return to the package slide show this will show up as page 1 and the group.

Package C

Pack C

1/5x7, 2 wallet,1 bookmark, 4 postcard (including 2 black and white).  This does not include a group photo. 

Sibling Add-on

Pack C

The sibling add-on can be added to each of the above packages separately by selecting the sibling add-on section of your envelope. 

Group Only

Group Photo

Group Only with individual names supplied by the preschool

Yes you can.

If you wish to order your photos as digital only (no paper Package). Fill out the envelope and return to the preschool. 

 

OR

you can add a digital image to your paper version.

Remember to include your ORDER # if paying online and hand you enveope to a staff member.

If you wish to order this at a later date (after photo week and you have had a traditional package sent) just go to the Reorder Button and follow the prompts.

Be sure to check your junk mail as photos may sometimes show up there.

No, not at this stage. Currenlty it is an additional item to the Digital individual pack. The Group photo is in the same format as the paper version and included names.

Yes you can,

When ordering online simply click on the desired image you wish to have sent as Digital .

You will still need to fill out an envelope so our photographer can photograph your child.  You must note somewhere on your envelope "Digital Add-On"As this is a new product and the current envelopes do not not yet display additional products.

OR

You may wish to download an new envelope from the home page of this site. This has the new design allowing for this Add-On.

Remember to include your ORDER #

If you wish to pay cash only and  only fill out an envelope, please incude your email address on the back so we can send the image. If this does not happen we will send the image direct to the Preschools email account.

Be sure to check you junk email as photos may sometimes show up there.

 

There are several ways to do this, e.g  child A (eldest) and child B (youngest)

Option 1. You want a package of both children individually and a sibling photo of both together.  Use two envelopes. On child B’s envelope fill out the main box with that childs details and select the desired package. Then tick the sibling section and write child A's names and room on the line next to the sibling section. On child A’s envelope fill out the main box with that childs details and select the desired package. write child B’s name and room in the sibling section below. If you want two copies of the same sibling photo include payment for the second photo in child A's envelope as well.

Option 2. You want both children together in the one package. On one envelope write child A and B’s names in the top box. Include child A’s room name in the top box. Write the word "together" next to the chosen package A, B,or C. If if the children are in different rooms and you have choosen Package A or B you will need to fill out another envelope with Child B’s details and select the group photo only. This way both children get a group photo in the same package.

Option 3. You want all children in the one package plus an individual photo of each child. On one envelope write child A and B’s names in the top box. Include child A’s room name in the box. Write together next to the chosen package A, B, or C. Tick the sibling section, cross out the word sibling and write  the word "As individual" and child B’s name in the section below.

On separate envelopes for each other child fill out the top box, tick the sibling section, cross out the word sibling and write "As individual" and include the child’s name on the sibling line below. If you want a group photo add this to the package also.

Note: Make sure you fill out all details. Don’t leave it for someone else to do.

Your photos usually take between four to six weeks once names are returned from the preschool and depending upon the work load we have. We like to get them back to you as soon as possible. 

Reorders take approximately ten days to be delivered.

Providing this is ok with the Centre Director it is fine by us. If the child/ren attend another preschool or school, it's best to be early. We can do a sibling photo or individual. Please note this child or children won't be in any of the group photos.

  1. Go to the home page and locate the “Pre-order your photos” button
  2. Select your desired package.
  3. Fill out the required details and select sibling if you want a separate photo of family together.
  4. Select the day you want photos taken
  5. Add to bag and select “go to checkout”
  6. Enter your contact details by registering. (You do not need to fill out your “Street address line 1” instead write N/A)
  7. Choose delivery method “Collect from Pre-school”
  8. Select your payment method and add a comment if you wish.
  9. Enter your email address and select “My billing address is the same as shipping”
  10. Check your order and press “Place Order” Button
  11. Complete a paper envelope including the Order # and return your completed envelope back to your Preschool.
  12. Our photographer only photographs children who have presented with an envelope.
  13. If you have more than one child you must complete a separate order and envelope.

                     ***You must return your envelope***

Generally yes. One envelope per child. Unless you want all children in the same image and pack.

If this is the case select the package and write "Together" on it somewhere clear and noticeable. For any additional group photos for children in other rooms you will need to do a seperate envelope each for these children.

 

Note:  Due to the high number of declined cards we have been forced to phase out the envelope credit card payment option.

If you wish to pay by card over the phone please call 0414 311 819.

IMPORTANT INFOMATION IF YOU CREDIT CARD HAS DECLINED, IS INVALID OR EXPIRED.

Please follow these steps if you have not yet paid for your order.

If your card declines and you have been good enough to provide your contact details we will give you a call to make arrangements prior to photos being sent to try again over the phone.

If you have omitted to include contact details we will advise the preschool as such in the final letter sent with the bulk of photos. Your photos will not be sent but held back until payment is made.

It is up to you to go to our online store at www.ncpics.com.au click the “Pre-order your photos” tab and complete your order there. Be sure to select the same order you placed on the envelope as you photos have already been processed. You will then need to contact us via info@ncpics.com.au and advise of such payment. If choosing to pay as Direct Deposit you need to forward the receipt to the above email.

Our Bank account details are provided below in this FAQ section. 

Once this process is followed we will post photos back to the preschool.

If the bulk of the preschool photos have been sent we will periodically try your card until payment is made and post them seperatly straight away. A $6.00 charge for postage will be included for declined card transactions.

Note: Due to the high number of declined cards, envelope credit transactions option has been phased out.

Yes. Please ensure you include your Name, address, contact phone number, drivers licence number and preschool you are from on the back of  your cheque.

If you have paid by bank transfer, after a few days if we can't manually find a direct debit payment your order will be left as unpaid. You may receive an automated cancellation of your order.

There may be a couple of reasons this to have happened.

  1. Your reference on your payment may not have been descriptive enough and we may not have been able to located your payment. 

or

     b. You may not have sent you original receipt to receipts@ncpics.com.au when you made your order.

 

Simply resend you original receipt or please send details of exactly when you paid and we can go searching for your payment in our records and we can mark it off as paid.

Once envelopes are sorted small change is taped to the envelope and returned with the photos. for anything larger (over $10) we return it to the preschool the next day.

N.C.Pic's Photography

Account number 189498

B.S.B 032 525

If your centre has a policy of not keeping cash on site prior to photo day we have a couple of options.

Please ask parent to bring their envelopes in on photo day.

or

Have parents order via the website using the prepay system and credit card options (see envelope for details). This way they can hand their envelope in beforehand if you want to have a rough idea of numbers. 

Please don't remove cash yourself. This really makes our system melt down.

We apologise for this happening. Please contact the Preschool. The preschool staff type out and email us the names. We simply insert them into the group photo. They will need to reorder a new group for you with the correct spelling at their cost.

 

There may be one of two issues here.

1. Your payment was declined or you may not have transfered funds after ordering online. Please refered to the declined card section or make payment. if you are certain you have paid please send your bank receipt to receipts@ncpics.com.au and include your four digit reference number and/or childs name. We will still have these waiting for you and once payment is complete we wil send to the preschool via post.

 

2. We may not have been given your envelope. We only take individuals photos from children who have supplied an envelope throughout the week we are at your centre. We do not take individual photos of children who haven’t handed in an envelope. In this case no photos have been done. This complies to our policy of a parent who do not whish for their child to be photograhed.

If you have Pre-Paid online this does not automaticly confirm your child will be photgraphed unless an envelope is returned prior to photo day.

The online payment system is not linked in anyway to the photographers work list for that day or week. Meaning the photographer does not know if you have paid or not and have not handed in or have lost your envelope prior to photo day. We simply can not expect our photographers to stand in a centre with a laptop or tablet and filter through hundreds of orders looking for the child who did not have an enveolpe presented. We are sorry for this, but it is still the best system. 

If you have paid online and missed out a full refund will be issues. Please email your childs details to info@ncpics.com.au along with your BSB and account number.

However,

If your child or children were present during the week and were in a Group Photo we can post one out. Please go to the Re-Order section to order your group photo. If you have paid for a full package whe can refund the difference. please email info@ncpics.com.au and provide all your childs details your four digit order number BSB and account number. we will send you a group photo and refund the difference. 

Please do not leave any orders at the preschool for staff to follow up on your behalf.

Please call or email us. If there is sufficient time we will send you some more ASAP. If not you can visit the front page of this site and download a new envelope template to print off as many as you need.

Due to the limited demand, the high cost and additional time it takes to carry out multiple poses around the preschool yard we don’t do them in the standard packages.

However if you would like this to happen you can add a sibling add on as an additional photo. You must nominate this on your envelope when you hand it back and let the staff know at your preschool.

We are sensitive to the religious, cultural beliefs and custodian issues for families. If you do not wish for the child under your care to be photographed please advise staff in advance.

By submitting a completed envelope your permission to photograph and produce images by us is  assumed granted.

If you do not wish children under your care to be included in any group photo please advise staff in advance so we can allow for this to not happen.

N.C.Pic’s Photography reserves the right to hold copyright on all images produced. By purchasing a printed image this is not assigning full licence to the purchaser and is assumed full ownership of negatives and electronic images is held by the photographer.

N.C.Pic’s Photography reserves the right to reproduce and use the images taken for the purpose of promoting, advertising and describing our portfolio only via electronic and/or paper media. Where possible the copyright owner will contact the person/s portrayed or the parent or guardian if under eighteen advising of such use. All images displayed will not describe, name or give the location of the person/s portrayed. No monetary gain will be negotiated into. All images will be treated with respect, dignity and privacy to others in relation to who is portrayed in an image.

Rights of copyright owners

Owners of copyright in photos have the exclusive right to:

• Reproduce the photos—for example, by making prints, photocopying, and digitising;

• Publish the photo (make copies of the photos available to the public for the first time); and

• Communicate the photo to the public—for example, by putting the photos onto a website,

broadcasting or faxing them or emailing digital files of them.

 

Moral Rights

Creators of copyright works, including photographers, have “moral rights” in relation to their works. These are separate from copyright. Moral rights impose certain obligations on people who use a copyright work.

As a photographer N.C.Pic’s Photography have the right to:

• be attributed as creator of photos;

• take action if work is falsely attributed; and

• take action if work is distorted or treated in a way that is prejudicial to our honour or reputation.

 

Does a purchaser of a print have an automatic right to make copies of it?

Generally, No. One person may own copyright in an image (and thus have the right to reproduce the image), and another person may own a negative, transparency or print in which the image is embodied. The purchaser of a print does not generally acquire the copyright as well.

 

Can people scan and alter photos without permission? Who owns copyright in

the altered photo?

Scanning a photo to make a digitised version, or making a copy of an existing digital file,

reproduces the photo and therefore generally requires the permission of the copyright owner

(unless an exception to infringement applies).

If the other person creates a new artistic work using the scanned photo, he or she will own

copyright in the new work. However, if the new work incorporates an important, distinctive or

recognisable part of the original photo, the owner of copyright in the new work will need the original photographers permission to reproduce and communicate it to the public. The original photographer still owns copyright in the original photo.

Alteration of photos may, in some cases, infringe moral rights in the work (the rights to be attributed as creator of a work, right not to be falsely attributed as the creator and the right of integrity against derogatory treatment of the work).

Simply pull the black paper clip away from the folder or slip it to the bottom.

To re-attach square all the photos and folder components by placing on a flat surface stand them all upright facing you and slide the paper clip from the top down.

If at all you are unsatisfied with the quality or finished product you have received please email us with your concern. 

Please remember we do not do touch ups or edit scratches blemishes or scars on our subjects unless prior arrange has been made.

Our Preschool photos are photographed in the natural environment. Environmental factors do influence the colour and tone of photos and may vary from day to day depending on the weather. We make all effort to compensate for this where possible. 

Please be aware preschool photos are batch processed and you are charged accordingly. Preschool Photos should not be considered as a studio sitting highly edited or airbrushed product.

If you feel the images supplied do not meet these standards please return to N.C.Pic’s Photography 27 High St Lismore NSW 2480. Please include a detailed note. We will make all effort to correct and replace where possible. Failing that we will offer a full refund.

No.

In order to keep the costs down and make it a simple system we leave the packages as is. If you would like to add an extra page to your order you can do so by going to the reprint section and choosing the 10x8 page of various prints and select one that suits you. Alternatively you can order the digital pack and create what you like at your local print shop.

Just like school photos our photographer will choose the best photo. This is the easiest and best way for everybody. If there is a slight chance parents aren’t happy we can deal with that one on an individual basis. This is rare, we will then email that parent with the photos we have taken for them to choose. 

All photos go to the printers as a group lot,  if individual parents choose their own images your preschool could wait months for all the parents to complete this before the order of printed photos is placed.